Join Our Team at Bergen New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for an Admissions Manager.

Responsibilities:

Oversee daily operations of the Admissions Team, ensuring efficient and timely processing of all inpatient admissions, transfers, and direct admits.

Manages staff scheduling to ensure appropriate coverage 7 days per week while optimizing labor efficiency and minimizing overtime.

Supervises, coaches, and evaluates Admissions staff, ensuring adherence to departmental policies, procedures, and performance expectations.

Monitors patient throughput, including admission turnaround times, bed placement efficiency, and delays related to access processes.

Ensures compliance with all regulatory requirements, including CMS, payer notification timelines, and documentation standards (MOON, IMM, consents).

Oversees accuracy of patient registration, insurance verification, and financial clearance processes to support revenue cycle integrity.

Collaborates closely with Nursing Supervisors, Case Management, ED leadership, and Bed Management to coordinate admissions and optimize patient flow.

Reviews and addresses escalated patient, physician, or staff concerns related to admissions and access services.

Oversee use of electronic systems (ADT and registration workflows), ensuring accuracy, efficiency, and compliance with documentation standards.

Analyzes performance metrics and prepares reports on admissions volume, productivity, denials, and operational performance.

Implement process improvements to reduce delays, eliminate inefficiencies, and improve patient access and throughput.

Ensures staff maintain knowledge of admission criteria, payer requirements, and financial assistance processes.

Supports training, onboarding, and competency validation for all Admissions staff.

Maintains departmental policies, quality assurance standards, and compliance with safety, infection control, and organizational guidelines.

Ensures high standards of customer service, promoting a patient-centered approach that is professional, respectful, and timely.

Works collaboratively with utilization review to facilitate authorization and ensure proper admission status determination.

Maintains relationships with internal departments and external referral sources to ensure seamless coordination of admissions.

Displays flexibility to support operational needs, including evenings, weekends, and escalation coverage as required.

Adheres to the Medical Center’s Code of Conduct, Mission, Vision, and Values.

OTHER JOB DUTIES

Develop and implement departmental goals, policies, and procedures. Conducts regular audits to ensure compliance and accuracy in admissions processes. Leads departmental meetings and participates in organizational committees. Identifies operational challenges and implements corrective action plans. Collaborates with Revenue Cycle leadership to reduce denials and improve financial outcomes. Maintains departmental records, reports, and performance dashboards. Assists with budget planning and resource allocation. Serves as a point of escalation in the absence of senior leadership. Performs other related duties as required.

Education/Licensure:

Bachelor’s degree required.
Master’s degree in Healthcare Administration, Business Administration, or related field preferred.

Experience:

Three (3) to five (5) years of supervisory experience in hospital admissions, patient access, revenue cycle, or related field required.
Experience with insurance notification processes and payer requirements preferred.

Skills:

Strong knowledge of hospital admissions, revenue cycle workflows, and payer requirements.
Advanced proficiency in (ADT, registration, documentation, and reporting tools).
Leadership, coaching, and team management skills.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Effective verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced healthcare environment
Ability to initiate and execute tasks with little direction.
Strong collaboration skills across multidisciplinary teams.

Speaks, reads and writes English to the extent required by the position.
A strong understanding of the operations of the US healthcare system in the commercial, Medicare and Medicaid markets.
Ability to document all aspects of his/her work and share knowledge with colleagues.
Ability to define business problems, assess relevant variables and forces that impact the issue, and recognize relevant patterns in data.
Ability to work independently with flexibility to new or varied responsibilities.
Demonstrated ability to structure complex problems and derive insights from data.

Knowledge of HIPAA and regulatory compliance standards.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Bilingual (Spanish/English) preferred but not required.

Salary commensurate with experience within posted range:

$80,000 to $120,000 annually

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.