Job Title:  Lead Finance and Authorization Specialist (Hybrid)

Department: Sands-Constellation Heart Institute-Linden Oaks

Location: 30 Hagen Drive, Suite 100, Rochester, NY 14625

Hours Per Week:  40, Full-Time

Schedule:  Monday-Friday, 7:30am-4pm

SUMMARY

The primary responsibility of the Lead Finance and Authorization Specialist is be the subject matter expert and participate in the daily work related to the authorization and finance team. This includes the need to promptly verify patient’s insurance, obtain and verify if not provided, provide accurate patient estimate as requested, obtain or verify authorization for the procedures and treatments ordered by the department and ordering providers, and maintain communication to multiple departments with findings and issues.

KEY RESPONSIBILITIES:

Utilize appropriate insurance verification tools to validate patient insurance eligibility
Generate timely patient estimates through the use of Rochester Regional Health's Estimate Tool
Support internal offices with generating estimates for future services, as requested
Deliver Price Estimates to patients in a courteous and knowledgeable manner
Deliver finalized estimate findings to patient via phone call, email, or MyCare channels
Obtain prior authorization on both internal and external department orders for procedures/treatments performed in the department; applicable to both new and established patients.
Coordinate with Patient Registration to appropriately and accurately schedule patients in accordance with the provider's orders.
Communicate with other departments to address scheduling or authorization issues
Complete forms and letters to insurance for visit coverage
Monitor daily schedules for add-on appointments, insurance changes, and work accordingly within our policies to verify insurance, process estimates, and/or obtain authorizations.
Monitor pending authorizations and follow due process should it need to be rescheduled
Participate in orientation of new staff
Obtain referrals from payers that require it
Obtain insurance information through various searches when not in the system

Lead Responsibilities:

Develop and implement training plan
In collaboration with managers, provide leadership to the Finance and Authorization Specialists via staff meetings, huddles, and written communication.
In collaboration with the managers, provide education to the front-end staff.
Identify and report trends as well as prior authorization and finance issues relating to billing and reimbursement
Proactively manage and maintain all authorization accounts to increase billing of clean claims
Complete other duties as assigned
Oncology Specific
Obtain prior authorization on internal department orders for medications administered at oncology infusion locations; applicable to both new and established patients.
Review Oncology infusion orders for medical necessity per CMS, Manufacturer, or NCCN guidelines. Work with physicians if these specific guidelines are not met by documentation.
Verify authorizations for non-oncology patients for whom we have received medication administration orders.
Communication to Oncology pharmacy of insurer preferred brands for requested products.
Assist with research and resolution of denials as requested.

DESIRED ATTRIBUTES:

Previous experience with insurance verification and benefit application, familiarity with ICD-10 diagnosis, and procedure codes, and CPT/HCPCS codes.
Proficiency in a variety of computer applications, spreadsheet applications, and common office equipment.
Flexibility and ability to work as a team player
Ability to handle simultaneous tasks paying great attention to detail
Excellent communication skills including both oral and written as well as interpersonal skills.
Excellent problem solving and follow through skills.
Experience using EMR software
Additional basic computer skills required
Excellent customer service and communication skills required.

MINIMUM QUALIFICATIONS:

1 to 3 years related work experience with billing functions, preferably authorizations and verifications

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$19.00 - $25.00

CITY:

Rochester

POSTAL CODE:

14625

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.