Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Revenue Cycle Patient Engagement Trainer.

Position Requirements:

Develop and maintain clear, patient-centered scripting for revenue cycle roles.
Translate complex revenue cycle concepts into frontline-ready communication.
Create and deliver structured training and coaching for staff across locations.
Support onboarding with focus on communication, de-escalation, and service recovery.
Partner with leadership to embed communication standards to all revenue cycle workflows.
Track experience indicators, assist with service recovery, and document best practices.
Responsible for creating corresponding action plans for continuous process improvement.
Ensure alignment with organizational brand and patient engagement standards.
Assists with and responds to escalated patient and provider calls and complaints. Investigates and resolves complaints, questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.
Ensures delivery of excellent customer service resulting and improving patient satisfaction scores for the department and the institution.
Explains agency operations to general public by explaining goals, services and regulations of the programs and occasionally gives prepared presentations to professional and/or lay groups on principles and/or programs of general interest in order to provide for public awareness and education.
Develops and maintains a good working relationship with other members throughout the hospital.
Responsible for a positive culture in decision making and performance management to influence work attitudes and enhance job satisfaction.
Understands and adheres to the Medical Center’s Code of Conduct.
Familiar with the Medical Center’s Mission, Vision, and Values Statements.
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
Ensures that policies, procedures and practices are followed to support patient-first based care, high reliability, performance improvement and transparency

OTHER JOB DUTIES

Performs other related duties as required.

Education/Licensure:

Bachelor’s degree in communications, healthcare management, or other related field

Experience:

2 years of customer service, call center, communications, or healthcare supervisor experience.
Demonstrated proficiency in creating training manuals and other tools.

Skills:

Demonstrates familiarity with computer programs used in the department.
Good oral and written communication skills.
Good interpersonal skills.
Speaks, reads and writes English to the extent required by the position.
A strong understanding of the operations of the US healthcare system in the commercial, Medicare and Medicaid markets.
Ability to document all aspects of his/her work and share knowledge with colleagues.
Ability to define business problems, assess relevant variables and forces that impact the issue, and recognize relevant patterns in data.
Ability to work independently with flexibility to new or varied responsibilities.
Demonstrated ability to structure complex problems and derive insights from data.

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JOB SETTING/PHYSICAL DEMANDS

Mainly sedentary with occasional reaching, stooping, bending, stretching.
Manual dexterity.

Salary commensurate with experience within posted range:

$75,000 to $95,000 annually

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.