As an integrated part of the department, this position provides coordination of office flow and activities. Offers support in coordinating and maintaining files and data activities in an efficient manner. Provides clerical support to the department staff.

The Office Coordinator provides departmental support to multiple divisions of the Patient Accounting Department by performing general business office support tasks. Tasks include daily review of processing mail correspondence for our collection staff. The Office Coordinator assists with pulling and submitting medical record requests to insurance or payers. Responsible for assigned worklist and maintaining patient account updates including: PBAR, Aeos, Cerner, and current claims editor. Coordinates approvals for all patient refund requests which include review and validation to ensure documents are accurate for approval and returned checks. The Office Coordinator also assists with our Research Department by invoicing Non Industry trial claims, creating new accounts for billable insurance charges, and tracking denials returned from CTU. Responsible for additional adhoc tasks including vendor management.

Essential Duties

Validates and completes daily tasks assigned timely and accurately.
Uses initiative to resolve problems with appropriate action and follow-through, including documentation when involved in patient/department issues.
Independently completes assigned tasks with minimal supervision.
Accommodates to changes in workload within the department by assisting others.
Demonstrate excellent communication skills; demonstrate respect and cooperation with all staff.
Including department coverage to meet operational goals.
Processes correspondence within the established timeline of 5 days from receipt.
Provide vendor support with problem solving and operational oversight of providing additional documentation requests.
Performs other duties as assigned.

Required Qualifications:

Req High school or equivalent

Req 2 years Clerical experience, preferably in a hospital office setting

Req Excellent organizational skills, detail oriented with strong ability to multi-task.
Req Customer Service skills including problem resolution and patient satisfaction.
Req Ability to maintain confidential information.

Preferred Qualifications:

Pref Familiarity with medical terminology.
Pref Knowledge of general office theory, office machinery and equipment, such as Word processors, Excel, photocopiers and basic hands-on computer Operation skills.

Required Licenses/Certifications:

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $25.00 – $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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