Company Overview:

At Viva Eve, we’re redefining women’s healthcare by combining compassion, expertise, and innovation. Our mission is to create an experience where every woman feels cared for, informed, and empowered. We live by our core values every day:

Take care of each other
Exceed patients’ expectations
Quality in everything we do
Small details are huge
Pay it forward

If you share our passion for exceptional patient care and want to join a team that brings these values to life, we’d love to meet you.

Job Description: Patient Finance and Billing Associate

Title: Patient Finance and Billing Associate

Department: Revenue Cycle Operations

Job Level: Associate

Reports to: Revenue Cycle Manager

Direct Reports: None

Schedule/Hours: Monday - Friday 9 - 5pm and may include an evening shift

FLSA Status: Non-Exempt

Location: Remote after 3 months of onsite training

Pay Range: $27 - $29.00/hr

Pay Type: Hourly - Non-Exempt

Benefits:

Paid Time Off
401(k) with match
Medical, Dental, and Vision Insurance
Employee Assistance Programs

The Role:

The Associate manages and follows up on outstanding patient balances to maximize collections and reduce aging accounts, using Athenahealth to review claims, patient balances, payment history, and account status. Day-to-day duties include contacting patients by phone, email, text, and mail regarding outstanding balances and payment arrangements; processing patient payments, payment plans, and account adjustments in accordance with company policies; and reviewing Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details. The Associate also investigates and resolves billing discrepancies, denied claims, and patient account issues, maintains accurate documentation of all collection activities and patient communications within athenahealth, and collaborates with front desk, clinical staff, and outside billing teams to ensure accurate patient billing. In addition, the Associate educates patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance, and works to meet or exceed monthly collection goals and key performance indicators (KPIs).

Key Responsibilities

Manage and follow up on outstanding patient balances to maximize collections and reduce aging accounts
Utilize Athenahealth to review claims, patient balances, payment history, and account status
Contact patients via phone, email, text, and mail regarding outstanding balances and payment arrangements
Process patient payments, payment plans, and account adjustments in accordance with company policies
Review Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details
Investigate and resolve billing discrepancies, denied claims, and patient account issues
Maintain accurate documentation of all collection activities and patient communications within athenahealth
Collaborate with front desk, clinical staff, and outside billing teams to ensure accurate patient billing
Educate patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance
Meet or exceed monthly collection goals and key performance indicators (KPIs)

Required Qualifications

Minimum 2+ years of medical billing and patient collections experience
Required: Direct experience using Athenahealth billing and practice management software
Strong knowledge of medical billing, coding fundamentals, insurance claims processing
Experience working with Out of Network providers
Proven ability to collect outstanding patient balances while maintaining professionalism and empathy
Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility
Excellent communication and customer service skills
High attention to detail and strong organizational skills

Key Performance Indicators (KPIs)

Patient collection rate
Reduction in patient A/R aging
Payment plan enrollment and completion rates
Timely account resolution
Patient satisfaction and service quality

Skills & Competencies

Patient collections and account resolution
Athenahealth proficiency
Problem-solving and critical thinking
Strong verbal and written communication
Time management and prioritization
Customer service excellence

Working Conditions

The role requires 3 months’ onsite training at our Forest Hills location. The work is primarily performed remotely with frequent computer and phone use. The role requires the ability to manage multiple priorities, maintain confidentiality of protected health information, and collaborate across departments and with an external billing vendor to meet service and performance expectations.

Typical schedule is standard business hours; occasional extended hours may be required to support month-end, escalations, or operational needs.
Onsite training is required for the first 3 months followed by a monthly onsite meeting.
Prolonged periods of sitting; frequent use of a computer keyboard, mouse, and telephone.
May require minimal lifting of office materials (up to 10 lbs.).
Ability to work in a fast-paced environment and handle sensitive information in compliance with HIPAA and organizational policies.
Requires a dedicated, private home workspace where protected health information cannot be viewed or overheard by others, with the ability to lock screens and secure sensitive materials in compliance with HIPAA.
Requires reliable high-speed internet and a phone setup adequate for sustained, high-volume patient calls.
Use of company-provided devices and VPN is required; protected health information may not be stored, printed, or transmitted on personal devices or unsecured (public) networks.
Must be reachable and online during scheduled business hours and responsive across phone, email, and messaging.
Beyond the initial 3 month onsite training, occasional onsite attendance may be required for meetings, system updates, or operational needs.
Must reside in the New York City metropolitan area and be authorized to work in New York, consistent with applicable tax and licensing requirement