The Patient Accounts Representative II – Customer Service is responsible for providing exceptional customer service to patients, insurance companies, physician offices, and internal departments regarding hospital billing and patient accounts. This position responds to incoming telephone calls, manages assigned work queues, resolves billing inquiries, processes account updates, and ensures timely and accurate account resolution while maintaining compliance with HIPAA and organizational policies. The Patient Accounts Representative utilizes the Epic system to research account information, document interactions, process account updates, resolve billing discrepancies, manage assigned work queues, and support efficient revenue cycle operations.

Requirements:

High school diploma or equivalent.
Five years of healthcare experience.
Epic experience preferred.

Responsibilities:

Answers high volumes of incoming customer service calls in a professional, courteous, and timely manner.
Provides accurate information and assistance to patients, guarantors, insurance companies, and internal departments.
Explain patient account details, billing information, payment responsibilities, insurance processing, and account status to patients, Medicare, HMOs, insurance companies, and other third-party payers.
Maintains general knowledge of managed care contracts to provide accurate assistance to patients, guarantors, and insurance representatives.
Utilizes Epic system to research, review, update, and resolve patient accounts.
Works assigned work queues in Epic to ensure timely completion of account follow-up activities.
Updates patient accounts with accurate comments, follow-up notes, reminders, and resolution documentation.
Reviews and resolves daily reminders, prioritizing patient and manager-related reminders to move accounts toward completion.
Any other duties as assigned by Woman's Hospital.

Schedule:

Monday - Friday

7:30 AM – 4:00 PM

Pay Range:

Hourly/Non-Exempt

$16.00 – $23.00

A Work Experience with Purpose

Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.

We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year.

We are proud of the care our staff provides to patients—and to one another—every day.

For more information or to contact our recruiting team, email us at hrjobs@womans.org.

Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.