The Performance Improvement Specialist supports improvement opportunities for all business units within the department. The PI will solution key initiatives to sustainably improve the performance of operations and KPI goal metrics. The PI Specialist supports the department with pre and post system production and implementation, while tracking short- and long-term improvement initiatives with specified deliverables. The PI Specialist will work directly with the department leadership team and Sr. Analyst collecting data and reporting from key observations and performs necessary functions to resolve issues. The PI Specialist is responsible for reporting out key findings and ensure system or worklist backlogs are addressed timely. The PI Specialist maintains various Performance Reports by coordinating data and narrative updates, as well as ensuring quality control of tasks and follow up tasks. The PI Specialist will serve as a key member of process improvement tasks force throughout the departments, performing research and follow-up tasks as assigned.

The Performance Improvement Specialist supports improvement opportunities across all Patient Accounting technical and billing solutions for all business units within the department. The PI will solution key initiatives to sustainably improve the performance of operations and KPI goal metrics. The PI Specialist supports the department with pre and post system production and implementations, while tracking short- and long-term improvement initiatives with specified deliverables. The PI Specialist will work directly with the department leadership team and Sr. Analyst collecting data and reporting from key observations and performs necessary functions to resolve issues. The PI is responsible for reporting out key findings and ensure system or worklist backlogs are addressed timely. The PI Specialist maintains various Performance Reports by coordinating data and narrative updates, as well as ensuring quality control of tasks and follow up tasks. The PI Specialist will serve as a key member of process improvement tasks force throughout the revenue cycle, performing research and follow-up tasks as assigned. The scope of activities for this role includes but not limited to: •Daily system and worklist validations with reporting output to key stakeholders •Weekly monitoring of DNFB and DNSP system holds with reporting findings to Revenue Cycle leaders to reduce potential backlog and sustain current operational status. •Monitor AR aging metrics to ensure timely follow up •Performing process improvement research and tasks as assigned

Essential Duties:

Conducts system and workflow assessments and validations to ensure timely follow up and edit resolution.
Completes workflow or individual functional tasks to ensure adequate department coverage with a primary focus on KPI metric goals.
Recommends and/or utilizes methods and procedures for data acquisition, management and quality control, as directed or as needed. Recommends and/or utilizes statistical techniques for data analysis, as directed or as needed.
Validates system, user performance, identifies and reports out key opportunities either directly with staff or leadership with an emphasis on backlog and summarizing areas of opportunity.
Monitors workflow and system design to ensure effective outcomes.
Resolves problems, answers questions and provides information to facilitate process. Uses standard operating software, as directed.
Validates and processes 3rd party vendor invoices.
Serves as a key member of process improvement tasks force throughout the revenue cycle, performing research and follow-up tasks as assigned.
Performs other related duties as assigned or requested. The leadership team reserves the right to add or change duties at any time.

Required Qualifications:

Req High School or equivalent

Req 2 years Work experience in a related field.

Req Proficient PC skills.
Req Databases, spreadsheets, word processing and statistical software programs.
Req Ability to manage and analyze data. Strong analytical thinking and problem-solving skills.

Preferred Qualifications:

Pref Bachelor’s Degree Degree in related field.

Required Licenses/Certifications:

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $29.00 - $45.20. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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Performance Improvement Specialist - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Job Description